Terms of Service

1. About these terms

Skedra is operated by Aiqon Limited(“Skedra”, “we”, “us”), a company registered in Ireland (company registration number [CRO number]), registered office [registered office address], Cork, Ireland. “You” means the business or individual that registers for or uses the service. By accessing or using Skedra you accept these terms; if you do not agree, do not use the service.

2. Eligibility and accounts

• Skedra is intended for business use. You must be at least 18 years old and have authority to enter into this agreement on behalf of the business you represent.
• You are responsible for the accuracy of your registration details, for keeping your login credentials secure, and for all activity that occurs under your account.
• You must notify us promptly of any unauthorised use of your account at hello@skedra.ie.

3. The service and changes to it

We provide Skedra on an ongoing basis and continually improve it. Features may change, be added, or be removed over time, and we may update plans and pricing on notice. A free Starter plan is available; paid plans (Pro and Premium) are billed as described in section 6. Unless a separate written agreement says otherwise, the service is provided without a guaranteed service-level or uptime commitment.

4. Acceptable use

You agree not to:

• Use the service unlawfully, or in breach of any applicable law (including data-protection, consumer, and anti-spam law).
• Send unsolicited marketing, or messages without the recipient’s consent where consent is required.
• Upload malicious code, attempt to gain unauthorised access, probe or disrupt the service, or circumvent usage limits or security.
• Infringe the intellectual-property or privacy rights of others, or upload unlawful, abusive, or harmful content.
• Resell, sublicense, or provide the service to third parties except as expressly permitted.

5. Your data and your responsibilities

You retain ownership of the data you put into Skedra, including your client records (“Customer Data”). As between you and us, you are the data controller of your Customer Data and we are your processor. You are responsible for:

• Having a lawful basis to collect and use your clients’ personal data, and for providing your clients with your own privacy notice.
• Obtaining any consents required before sending marketing, SMS, or WhatsApp messages through Skedra, in line with the GDPR and ePrivacy/PECR rules.
• The accuracy and legality of the content you upload and the messages you send.

Our processing of Customer Data on your behalf is governed by our data-processing terms, which are incorporated into this agreement and reflect Article 28 of the GDPR. Further detail on how we handle personal data is set out in our Privacy Policy.

6. Fees, billing and tax

• Paid plans are billed in advance through our payment provider, Stripe. Prices are quoted exclusive of VAT; Irish VAT (currently 23%) is added where applicable.
• Usage-based add-ons (for example, SMS or WhatsApp messages) are charged per message at the rates shown on our pricing page, or as separately notified, and added to your monthly invoice.
• Except where required by law, fees are non-refundable. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• You are responsible for any taxes other than taxes on our income.

7. Payments taken from your clients

Where you collect deposits or payments from your own clients through Skedra, those payments are processed by Stripe and settle directly to your connected Stripe account. We are not a party to those transactions, do not hold your funds, and are not responsible for chargebacks, refunds, or disputes between you and your clients. Your use of Stripe is subject to Stripe’s own terms.

8. Third-party services

Skedra integrates with third-party services (including Stripe, Twilio, Resend, Anthropic, and Cloudflare). Your use of those integrations may be subject to the third party’s own terms, and we are not responsible for their acts or omissions. We may change our sub-processors; material changes are reflected in our Privacy Policy.

9. Intellectual property

We and our licensors own all rights in the Skedra platform, software, and brand. We grant you a non-exclusive, non-transferable, revocable licence to use the service for your business during the term of this agreement. You may not copy, modify, reverse-engineer, or create derivative works from the service except to the extent permitted by law. You grant us a limited licence to host and process your Customer Data solely to provide and improve the service.

10. Availability and support

We aim to keep the service available but it may be unavailable from time to time for maintenance, updates, or reasons beyond our control. Support is provided on a best-efforts basis by email at hello@skedra.ie.

11. Suspension and termination

• You may stop using the service and close your account at any time.
• We may suspend or terminate your access if you materially breach these terms, fail to pay, or use the service unlawfully, or if we cease to offer the service.
• On termination, your licence ends. You may export your data before closing your account; after a reasonable period we will delete or anonymise your data, except where we are required to retain it by law.

12. Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available”. We do not warrant that the service will be uninterrupted, error-free, or fit for any particular purpose, and we exclude all implied warranties to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded under Irish law.

13. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, data, or business.
• Our total aggregate liability to you in any 12-month period is limited to the greater of (a) the fees you paid us in that period, or (b) €100.

You are responsible for keeping your own records and backups of important data (which you can export at any time).

14. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your breach of these terms, your unlawful use of the service, your Customer Data, or messages you send through the service in breach of applicable law.

15. Confidentiality

Each party may receive confidential information from the other. Each party will protect the other’s confidential information and use it only to perform this agreement, except where disclosure is required by law.

16. Events beyond our control

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party services, internet failures, or acts of government.

17. Changes to these terms

We may update these terms from time to time. We will post the updated version here and change the “Last updated” date. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

18. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction, save that we may seek injunctive relief in any competent court.

19. General

• If any provision is found to be unenforceable, the rest remain in force.
• Our failure to enforce a right is not a waiver of it.
• You may not assign this agreement without our consent; we may assign it to an affiliate or successor.
• These terms, together with our Privacy Policy and any order you place, form the entire agreement between us.
• Notices to us should be sent to hello@skedra.ie.

20. Contact

Aiqon Limited — Cork, Ireland. Email: hello@skedra.ie.